Exchange Policy

---

We understand our customers will have times when a piece does not qualify for a return because it is not damaged, not a different product than was ordered or not defective. For the times when you’re just not satisfied with the item you received—for whatever reason—we want you to have a choice to exchange any item (unless marked otherwise on the Product page). 

Eligibility for Exchanges

1. If you aren’t happy with your  purchase, for whatever reason, we are happy to exchange it with another item.
2. If you received a defective or damaged item, or if you received a product you didn’t order, please read the Returns and Refund Policy. These circumstances are handled another way.
3. Commissioned, custom designed and personalized pieces are each unique and require different terms and conditions, and a statement of work. (Some of these pieces will appear in       our gallery from time to time in order to showcase our different techniques and design styles, and inspire your imagination and desire to bring similar beauty and artistry into your home or place of business.

Timeframe for Exchanges

1. Please notify us of any exchange requests within 5 days from the date of delivery.
2. Late requests for exchanges may not be accepted.

Exchange Process

1. To initiate an exchange, please contact our customer support team at HelloYou@FlightofGlass.com. Include a photo of the item, a phone number we can reach you at, and any other information you want us to know in your email.       
2. Our team will guide you through the exchange process, including the return address and any special instructions regarding the specific items(s) you’re returning.

Return Shipping

1. You are responsible for the cost of shipping the items you want to received and want to exchange.
2. When we receive the items in their original condition, we will notify you immediately and provide any additional information you need to complete the transaction. 

Condition of Returned Items

1. The item you wish to exchange must be in its original packaging and in unused condition.
2. Please ensure that the item is securely packed to prevent any damage during the return shipping process.

Exchange Options

1. You will receive an email  informing you to select a replacement product.
2. We offer you the options to receive a replacement of the same item or select a different product of equal value.
3. If the desired item for exchange is of higher value, you will be responsible for paying the price       difference. <how can this be done in GoDaddy?>
4. If the desired item for exchange is of lower value, we will issue a store credit to your account for the remaining balance.

Refunds

1. Exchanges do not qualify for refunds.

Non-Exchangeable Items

1. Some stained glass gifts, such as personalized or customized items, may not be eligible for exchanges unless they arrived in a defective or damaged condition. 
2. Gift cards or digital products are also non-exchangeable.

Communication

1. We will keep you informed throughout the exchange process, including the status of your request, shipping details, and any necessary updates.

Please note that this Exchange Policy is subject to change without prior notice. We encourage you to review the policy periodically or reach out to HelloYou@FlightofGlass.com for any clarifications.