Returns & Refunds
Thank you for choosing to shop with us! We want you to be completely satisfied with your purchase. Please take a moment to review our Returns and Refunds Policy, which outlines your rights and responsibilities.
Items Eligible for Return and Refund
- Defective items
- Damaged items
- A different item than the one you ordered
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging if possible.
- Please note that certain items may not be eligible for return, such as electronic media. We will clearly indicate such items on the product page.
Returns Process
- To initiate a return, please send an email to our customer support at HelloYou@FlightofGlass.com within 5 days of receiving the product. Include the reason for the return, a photo of the item(s), and a phone number where we can contact you.
- Our customer support team will provide you with a return authorization and guide you through the process. Our intention is to promptly resolve the issue, which may include providing a replacement, repair, or issuing a refund.
Return Shipping
- Please return the item in its original packaging. If the packaging was damaged during shipping, please ensure that the item is securely packaged to avoid further damage during transit.
- Flight of Glass will be responsible for the cost of return shipping for eligible items that were shipped in the U.S.
- We recommend using a trackable shipping method to ensure the safe and documented return of the item.
Refunds
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be issued using the original payment method you used during the purchase.
- Please note that the time it takes for the refunded amount to appear in your account may vary depending on the payment method used, but usually 5-7 business days.
Non-Refundable Items
- We do not provide refunds for items returned for reasons other than those covered above. However, we understand that sometimes our customers may have a change of heart and not want the item once it arrives. For these situations, for whatever reason other than damages and/or receiving an incorrect item, we offer the opportunity to exchange the item(s). To learn more, go to our Exchange Policy.
Please note that this Returns and Refunds Policy applies only to purchases made through our website. If you have made a purchase through a third-party retailer, please refer to their respective returns and refunds policy.
For any further questions or assistance, please contact us at HelloYou@FlightofGlass.com.