Terms and Conditions
Welcome to Flight of Glass! We're thrilled to have you here. Before you embark on your journey of exploring and purchasing our beautiful stained glass artwork, please take a moment to read and understand the following terms and conditions. By accessing our website or making a purchase, you agree to comply with these terms. If you have any questions or concerns, please don't hesitate to reach out to us at HelloYou@flightofglass.com.
General Conditions
- By using our website and making a purchase, you confirm that you are at least 18 years old or possess the legal capacity to enter into a contract.
- The content on our website is provided for general information and illustrative purposes only. We reserve the right to modify or update any information without prior notice.
Products
- We offer a range of stained glass art products for sale on our website. The products are subject to availability, and we reserve the right to limit the quantities of any products that we offer.
- We make every effort to display the colors, dimensions, and other product details as accurately as possible. However, we cannot guarantee that the colors and details shown on your device's screen will be accurate, as screen settings may vary.
- To purchase a product, you must add the desired item to your shopping cart and proceed to checkout. You are responsible for ensuring the accuracy of the information provided during the checkout process.
- By placing an order, you make an offer to purchase the products you have selected. We reserve the right to accept or decline your order at our sole discretion.
- All prices listed on our website are in U.S. currency and are subject to applicable taxes and shipping charges. The total price, including taxes and shipping fees, will be displayed during the checkout process.
- Payment can be made through the available payment methods on our website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.
- Flight of Glass retains all intellectual property rights to the content, including but not limited to images, text, logos, trademarks ,graphics and designs present on our website.
- You may not reproduce, distribute, modify, or display any of our intellectual property without our explicit written consent.
Copyright and Trademarks
- All stained glass artwork available on our website is protected by copyright laws. You may not reproduce, copy, or distribute any artwork without the permission of the respective artist.
- The trademarks and logos displayed on our website belong to Flight of Glass or their respective owners. Use of these trademarks without our permission is strictly prohibited.
Liability Limitations
- Flight of Glass will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
- We make every effort to accurately display product information, including pricing and availability. However, we do not guarantee that all information is error-free or complete. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Delivery Terms
- We will ship the products to the address provided during the checkout process. You are responsible for providing accurate and complete shipping information.
- We strive to deliver your stained glass artwork within the estimated timeframe mentioned during the checkout process. However, delivery times may vary depending on your location and other external factors beyond our control.
- Any delivery dates provided are approximate and not guaranteed. Flight of Glass cannot be responsible for any delays or damages caused by shipping carriers.
- We strive to provide high-quality stained glass art products. If you are not satisfied with your purchase, please contact us within 5 days of receiving the product to request a return or exchange.
- Returns and exchanges are subject to our Return Policy. You can find more information in our Returns & Refunds Policy by clicking the link above.
- Refunds will be issued in the original form of payment, excluding any shipping fees, taxes, or customs duties paid.
- We understand our customers will have times when a piece does not qualify for a return because it is not damaged, not a different product than was ordered or not defective. For the times when you’re just not satisfied with the item you received—for whatever reason—we want you to have a choice to exchange any item (unless marked otherwise on the Product page).
Disputes
- Any disputes arising from the use of our website or purchases shall be governed by and construed in accordance with the laws of the state of Wisconsin. Both parties agree to submit to the exclusive jurisdiction of the courts in Eau Claire County for the resolution of any disputes.
- In case of a dispute, we encourage you to contact us first to attempt to resolve the matter amicably.
User Behavior
- You agree to use our website and make purchases in a lawful and ethical manner, without engaging in any unlawful, fraudulent, or harmful activities.
- You are solely responsible for any content you post or submit on our website. We reserve the right to remove or modify any content that violates these terms or is deemed inappropriate.
Please note that these terms and conditions may be updated or modified from time to time. It is your responsibility to review this document periodically. By continuing to use our website, you accept any changes made to the terms and conditions.
Thank you for choosing Flight of Glass! We hope you have a fantastic experience exploring and owning our exquisite stained glass artwork. If you have any further questions, feel free to contact us at HelloYou@flightofglass.com.
Return and Refund Policy
Thank you for choosing to shop with us! We want you to be completely satisfied with your purchase. Please take a moment to review our Returns and Refunds Policy, which outlines your rights and responsibilities.
Items Eligible for Return and Refund
Defective items
- Damaged items
- A different item than the one you ordered
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging if possible.
- Please note that certain items may not be eligible for return, such as electronic media. We will clearly indicate such items on the product page.
Returns Process
- To initiate a return, please send an email to our customer support at HelloYou@FlightofGlass.com within 5 days of receiving the product. Include the reason for the return, a photo of the item(s), and a phone number where we can contact you.
- Our customer support team will provide you with a return authorization and guide you through the process. Our intention is to promptly resolve the issue, which may include providing a replacement, repair, or issuing a refund.
Return Shipping
- Please return the item in its original packaging. If the packaging was damaged during shipping, please ensure that the item is securely packaged to avoid further damage during transit.
- Flight of Glass will be responsible for the cost of return shipping for eligible items that were shipped in the U.S. <how to do this in GoDaddy? Is it manual?>
- We recommend using a trackable shipping method to ensure the safe and documented return of the item.
Refunds
- Once we receive the returned item and verify its condition, we will initiate the refund process. <how does GoDaddy handle this?>
- Refunds will be issued using the original payment method you used during the purchase.
- Please note that the time it takes for the refunded amount to appear in your account may vary depending on the payment method used.
Non-Refundable Items
- a. We do not provide refunds for items returned for reasons other than those covered above. However, we understand that sometimes our customers may have a change of heart and not want the item once it arrives. For these situations, for whatever reason other than damages and/or receiving an incorrect item, we offer the opportunity to exchange the item(s). To learn more, go to our Exchange Policy <link>.
Please note that this Returns and Refunds Policy applies only to purchases made through our website. If you have made a purchase through a third-party retailer, please refer to their respective returns and refunds policy.
For any further questions or assistance, please contact us at HelloYou@FlightofGlass.com.